Refund policy
Return & Refund Policy
At Besque, we want you to feel confident when shopping with us. Please review the following Return and Refund Policy before placing your order.
1. Returns
Besque does not accept standard product returns.
If you receive a damaged, defective, or incorrect item, please contact us at hello@besque.co within fourteen (14) days of delivery. Please include your order number, a description of the issue, and clear photographic evidence of the product and packaging.
Once your claim has been reviewed and approved, we may provide a replacement at no additional cost. If you prefer a refund and your order qualifies, a refund may be issued to your original payment method.
2. One Product Satisfaction Guarantee
Besque offers a One Product Satisfaction Guarantee for eligible customers.
To qualify:
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You must submit your request to hello@besque.co within seventy-five (75) days from the date your order was delivered.
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You must identify the one (1) product for which you are requesting the guarantee.
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You must confirm that you have used the product for at least sixty (60) days.
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You must not have previously received a replacement or refund under this Satisfaction Guarantee.
If your request qualifies, you may choose one of the following options:
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A replacement product of equal or lesser value, subject to availability; or
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A refund for the eligible product, less a $17.00 processing fee.
Replacement products will be shipped at no additional shipping cost.
3. Order Cancellation
One-time orders may only be cancelled before tracking information has been issued.
Once tracking information has been issued, the order cannot be cancelled or refunded under the cancellation policy.
Cancellation requests must be submitted in writing to:
4. Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Please allow your payment provider or financial institution additional time to process and post the refund to your account.
5. Contact Us
For questions regarding returns, refunds, damaged products, or the Satisfaction Guarantee, please contact:
Email: hello@besque.co