Shipping Policy

1. Worldwide Shipping

Besque ships orders worldwide.

Free shipping may be available depending on the order and destination, as displayed at checkout.

2. Order Processing

Orders are typically dispatched within 24 hours of being placed, excluding weekends and public holidays.

Once your order has been dispatched, you will receive shipping information and tracking details when available.

3. Estimated Delivery Times

Estimated delivery times are:

• United Kingdom: 1–3 business days

• Europe & North America: 3–10 business days

• Rest of the World: 5–9 business days

Delivery times are estimates only and may vary depending on the destination, carrier, customs processing, weather, and other circumstances outside our control.

4. Customs, Duties and Taxes

For certain international destinations, customs duties, taxes, or other import charges may apply.

Where applicable, these charges are the responsibility of the customer.

Customers are responsible for complying with local customs requirements and managing the release of parcels from customs.

Besque is not responsible for delays caused by customs authorities.

If customs payment is refused and the package is returned to Besque, the refund may be reduced by 15% of the order value to cover shipping and handling costs.

If an order is destroyed by customs, the applicable refund may be limited to 50% of the order value.

5. Missed Deliveries and Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a delivery is missed, an incorrect address is provided, or a parcel is refused and subsequently returned to Besque, any refund may be reduced by the shipping costs incurred.

If you request that the order be shipped again, additional shipping charges may apply.

6. Delays and Lost Packages

Once an order has been dispatched, delivery is handled by the applicable shipping carrier.

Delivery estimates are not guaranteed. Besque is not responsible for delays caused by carriers, customs, weather, incorrect addresses, or other circumstances beyond our reasonable control.

7. Contact Us

If you have questions about your shipment or tracking information, please contact:

Email: hello@besque.co